Granite Specialties: Marble Specialtie Kent
There is no obligation to continue once you have received your online quote. We had even told them the quartz we wanted, and they suggested something less expensive but similar looking, all the while assuring us that we could certainly still get our original choice, that they were just trying to save us money.
Overall, a great experience, great customer service. The whole experience of working with them was excellent. He was always available when we had questions and quickly addressed any concerns.
The person who was doing the template was on-time, efficient and friendly.The quality of their work was very good Â– we did not have any concerns.
She was knowledgeable and patient while assisting me during my marble selection. Selene truly educated me on the process of selecting, and installing my marble. My project was on time, plus she kept on budget with my project. We were happy with how with the people involved with our purchase and installation. The measurement and installation guys were professional and did a great job.
They had selections we liked, price was the lowest here and people were very nice so we did not bother to shop around more. Installation process was smooth and we did not find any issues with our kitchen granite. Normally, when you choose to go with budget option, you risk the quality drop or unfriendliness, waste of time and etc. I did not experience any of that at all and it is pretty impressive. When we wanted to install another granite for our bathrooms, it was no brainer to go here and we did not waste our time to visit others.
He made us feel very comfortable and took the time to answer all of our questions.
We left that day feeling that this was truly one of our top choices to come back to. We had visited many granite specialty shops and the home improvement stores and felt more comfortable here. Curt a couple more times and selected our granite. We even got to choose the placement of our countertop templates on the slabs.
They explained their entire process before they started and answered any questions that we had. They also took their time to do a superb job. I refer them as artists as they did some custom trimming for our full back splash behind the range. When they were done, they had us inspect their work to make sure we were happy. I left with my mind comfortably made up and no second guessing my decisions.
My project was scheduled, a couple days later measuring. The granite was delivered and installed a few days after that. My experience was respectful and honest and the quality and workmanship was top notch. I would use them again and will refer my friends and family to them without reservation! From selecting the granite, doing the templates, matching the various joints and installation has all been fantastic. The schedulers were great to work with for templating and install. The fabricators figured out how to adjust my counter to get no seams, and the installers were fast, professional, and friendly (and also arrived on time and left no mess). The team made a great effort to accommodate our special schedule due to a visit from an overseas relative. The template measuring was done right on time as was the installation.
The install team was very professional and did a great job even passing on tips for ongoing care. The handwritten thank you card and bottle of wine was a nice finishing touch. The only area for improvement might be the voice mail system, it seemed to take a long time to get a call back although this was a minor issue. They helped us select a beautiful granite for our kitchen countertops and worked with us though the templating, fabrication and final installation. There were some unexpected challenges during the actual install but they worked around them patiently and stayed really late to finish the project on the same day. I will definitely use them when we redo our bathrooms.
A bunch of places were running at 3 or more weeks for fabricating at the time, and they were under 3. The estimator was extremely knowledgeable and helpful. The workers were on time and when there was a minor problem with the actual installation of the granite, they kept me notified of what was going on and they made everything right in the end. Their customer service was great and that is something that is very lacking with most companies these days! They did a perfect job in very little time. To this day everything looks the same as it did the day of the install. We have over 75 in combined industry experience. Our goal is always to provide excellent customer service and help you create your dream kitchen and bathrooms.
After we agreed to do a project we had no communication from them. We had issues that needed addressed before continuing and never heard back. When we told them we didn’t want to continue business they threatened us with fees, and even tried to call and and schedule the work after we canceled. Everyone was very professional and efficient, from the person who did the countertop measurements to the installers.
Come visit our Seattle Granite showroom located at 18640 68th Ave South Kent, Washington. We care a wide selection of granite…
There is no obligation to continue once you have received your online quote. We had even told them the quartz we wanted, and they suggested something less expensive but similar looking, all the while assuring us that we could certainly still get our original choice, that they were just...firstname.lastname@example.orgAdministrator Stone Restoration Blog